Supercharge Your MSPs Service Maturity and Improvement Initiatives
"70% of MSPs cite the need for operational efficiency as their top business concern"* - a challenge that directly impacts profitability and growth. * Datto Global State of the MSP Report, 2023
Oprising is the go-to platform for MSPs ready to boost operational maturity, cut costs, improve service, and increase customer satisfaction - all with a powerful service improvement framework.
We take your ideas off the napkin and get stuff done! Oprising gives you actionable insights to build improvement plans, assign tasks, and track progress - all in one place.
No more just backs of napkins or endless spreadsheets, our simple dashboards turn ideas into action, keeping you on top of progress, deadlines, and accountability - so you’ll boost efficiency, reduce costs, and see real results for your team and customers.
How Will Oprising Help
(insert your choice of wording here 😝)
Your MSP?
Know What You Don't Know
Oprising helps uncover blind spots across your entire MSP operation. We guide you through every corner of your business—from leadership to service delivery—so you can focus on what really needs fixing for maximum impact.
Plans That Actually Get Done
Tap into our decades of experience with suggested actions that work, or add your own for that personal touch. You’ll assign tasks, set deadlines, and track criticality—ensuring no idea (or action) gets lost. You can even fire off ad-hoc service improvement requests anytime inspiration strikes.
Accountability That Drives Results
With Oprising, nothing slips through the cracks. Our customizable dashboards track progress, keep deadlines in check, and hold your team accountable. Whether it’s planned improvements or ad-hoc requests, you’ll always know what’s happening and be ready to act fast.
What's the ETA?
Our developers are deep in the logic jungle right now - having a blast turning complex assessments into an intuitive experience. It’s all part of the adventure when you’re building a product with logic straight from a problem-solving brain. Once they’ve nailed that, Michelle will dive in to test every feature and whip up some “how-to” video guides. Then, it’s your turn, as our fearless testers get hands-on and provide (constructive - not wishy-washy) feedback before we go for launch!
Estimated Timeline (ish)
Logic Lockdown: October 2024
Michelle's Testing + How-To Videos: November 2024
Beta Testers Onboarded: mid-November/early December
Launch: January 2025
We’re moving fast, but it’s all about getting things done right. Hang tight—it’s coming together!
Want to be a Beta Tester or join the waitlist?
We're always on the look-out for people who want to be a Beta Tester, either for the MVP or for new features as they come along - feel free to apply to become one of the Team.
Alternatively, if you don't have the time commitment and just want to get cracking on improving your Services, let us know you want to join the waitlist.
About Oprising
At Oprising, we're on a mission—and it's a big one. Our founder, Michelle Coombs, is aiming to help 350,000 IT and MSP pros supercharge their operations by 2032. After years of leading and consulting in the MSP world, she saw how tough it was for MSPs to thrive while bogged down by inefficiency and poor service improvement efforts. That’s why Oprising was born.
What started as a way to scale her consultancy has evolved into a movement for service improvement. Oprising gives MSPs a powerful, intuitive platform to streamline their service efforts. But it doesn’t stop there.
We have big plans. Soon, Oprising will expand beyond CSI to include Customer Service Improvement Planning, Feedback, Complaints, Service Maturity, benchmarking, and integrations with key tools like PSAs and CRMs. Michelle jokes we’ve got 847 phases planned out in her head, and she’s probably not wrong!
And we’re just getting started!
Go on then.... Here's a Sneaky Peak at Oprising?
Where would we be without a good ole' dashboard! Easily see open actions by priority, what's approaching, or even missed, the due date.
Flip into the log to check out all actions, who's assigned to complete them, due dates, criticality, and when you've got five minutes - you can easily hit those Quick Wins!
Drill into those actions and see the latest notes - this will save you time hunting down the action owner for what's happening with their tasks!
We all have those "don't know what you don't know moments", so take a guided assessment that will make you think and identify those improvement actions.
Ummmm.... an example of what you'll see as you drive on through the modules and submodules in the assessments.
Can't proceed with an activity because you're waiting for something? Mark it as blocked so you can raise these up as needed.
And of course, someone always has a bright idea in a meeting, but when that CSI meeting comes round, it's been forgotten about!!! So, get it logged straightaway and review it later.
I'm not going to show all the screenshots for the bit of workflow that goes behind this, but the whole process can be worked in three phases before going for approval.
Of course, even if they're rejected at the time, you can always revisit them later. If approved, then you can schedule out through to the last quarter of next year.
And finally, even though you may be the one responsible for implementing the improvements for your MSP, you don't need to do it alone! You can add additional users within your subscription to assign modules down to actions to those who will be responsible for the assessments and completing those activities.
* I think it's clear that this is all dummy data for now 😁
